Creating tables

Tables are mainly database objects containing the required data in a tabular form.

We have used Oracle DB to create the tables for our use-case.

List of tables and their corresponding attributes are as follows:

Table name

Attributes

CPTM_PRODUCT_CUSTOMER_MAPPING

Ticket Id

Issue Description

Ticket Type

External Ticket Number

Priority

Application Name

Application Version

Platform Version

Status

UI Component Name

Assigned To

Planned Resolution Name

Actual Resolution Name

Is Internal

Created By

Creation Date

Last Update By

Last Update Date

Customer Id

Requested By

CPTM_CUSTOMER_USER_MAPPING

User Id

Creation Date

Last Updated Date

Created By

Last Update By

Purpose

Customer Id

End Date

CPTM_AVIS_CUSOTMERS

Account Name

Account Type

Description

Account Number

Status

Currency Code

Payment Term ID

Tax code

Attribute 1

Attribute 2

Attribute 3

Attribute 4

Attribute 5

Attribute 6

Attribute 7

Attribute 8

Attribute 9

Approver

Sales Contact

Creation date

CPTM_AVIS_LOOKUPS

Lookup Type

Lookup Code

Meaning

Description

Created By

Creation Date

Last Updated By

Last Update Date

Start Date

End Date

CPTM_AVIS_TICKET_SUMMARY_V

Customer Id

New

In Progress

Awaiting Testing

Awaiting Response

On Hold

Closed

Under Review

The table names can be different as per your convenience and requirements. However, the following tutorial contains the names as specified.

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