Creating tables
Tables are mainly database objects containing the required data in a tabular form.
We have used Oracle DB to create the tables for our use-case.
List of tables and their corresponding attributes are as follows:
Table name
Attributes
CPTM_PRODUCT_CUSTOMER_MAPPING
Ticket Id
Issue Description
Ticket Type
External Ticket Number
Priority
Application Name
Application Version
Platform Version
Status
UI Component Name
Assigned To
Planned Resolution Name
Actual Resolution Name
Is Internal
Created By
Creation Date
Last Update By
Last Update Date
Customer Id
Requested By
CPTM_CUSTOMER_USER_MAPPING
User Id
Creation Date
Last Updated Date
Created By
Last Update By
Purpose
Customer Id
End Date
CPTM_AVIS_CUSOTMERS
Account Name
Account Type
Description
Account Number
Status
Currency Code
Payment Term ID
Tax code
Attribute 1
Attribute 2
Attribute 3
Attribute 4
Attribute 5
Attribute 6
Attribute 7
Attribute 8
Attribute 9
Approver
Sales Contact
Creation date
CPTM_AVIS_LOOKUPS
Lookup Type
Lookup Code
Meaning
Description
Created By
Creation Date
Last Updated By
Last Update Date
Start Date
End Date
CPTM_AVIS_TICKET_SUMMARY_V
Customer Id
New
In Progress
Awaiting Testing
Awaiting Response
On Hold
Closed
Under Review
The table names can be different as per your convenience and requirements. However, the following tutorial contains the names as specified.
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